Established 2004 · Western Cape · KZN · Gauteng
A bespoke salvage and accountability service built for insurers and incident managers — recovering geysers, verifying every claim, and recycling responsibly.
Who we are
Since 2004, ISS has given insurers a verifiable chain of custody over every geyser salvaged from a claim.
ISS recovers geysers, PRVs, vacuum breakers, safety valves and drain cocks from vetted collection sites — recording each one electronically before it leaves.
Salvage is returned to a regional warehouse, inspected and randomly tested. Suspicious failures, not burst units and in-warranty products are flagged and reported to procurement managers the moment they're detected. The result is direct accountability, tied to a specific claim number.
The ISS process
Every component is tracked from the moment of collection to its final, legitimate recycling — so insurers always know exactly what happened to their salvage.
Geysers and components are collected from vetted collection sites and recorded electronically on location. A signed record is emailed to the contractor before departure — nothing moves untracked.
At the regional warehouse, salvage is inspected and randomly tested. Suspicious causes of failure, not burst units and in-warranty products are recorded and reported to procurement managers by direct email, at the time of detection.
Components are sorted, processed and recycled. All scrap metal is sold legitimately to legitimate dealers, with revenues declared to SARS — keeping second-hand units out of the plumbing market for good.
*Depending on the quality of collection data provided by the insurer.
Why insurers choose ISS
Two decades of disciplined salvage handling translates into fewer fraudulent claims, cleaner data, and a defensible audit trail.
Direct accountability tied to a specific claim number, with salvage and photos available post-replacement to counter opportunistic claims.
Geyser failure data captured by region, manufacturer, type, size and pressure rating — a rich resource for analysis and risk modelling.
ISS is audited by international auditing firm Moore. All scrap revenues are declared to SARS — full transparency, end to end.
Second-hand geysers and components are prevented from re-entering the plumbing market, lowering the risk of future water damage and injury.
Monthly reports are submitted to the insurer or incident manager, with a portion of salvage revenue returned based on volume and quality.
An established operation across the Western Cape, KZN and Gauteng, refined through research trips to Poland, Germany, Hungary and the USA.
Responsible by design
Geysers and their components are sorted, processed and recycled — with only the insulation discarded to waste, and alternatives actively being researched.
People at the core
ISS has never measured its success by profit. In a country where meaningful work is scarce and opportunity is unevenly shared, we believe a business carries a responsibility beyond its balance sheet.
Creating stable, dignified employment for people who might otherwise be overlooked is not a by-product of what we do — it is held to the same standard as every other part of our operation. Each role we create represents a livelihood, a household supported, and a person given the opportunity to build something lasting.
When you partner with ISS, you support more than an efficient, accountable salvage service. You support a business that puts people first.
We're pleased to offer subscribers a new P.I.V. (Post-Installation Verification) assessment service — independent assurance that what was specified is what was installed.
Verification that the installation complies with SANS standards.
Confirmation of the new products supplied — what you were billed for versus what was installed — and their compliance in terms of your SLA with the installer.
Inspection of component swap-outs for consignment materials supplied.
A structured customer satisfaction survey to close the loop on every job.
Get in touch
Reach the branch nearest you, or send a general enquiry — we'll point you to the right team.
Talk to the ISS team about how our recover–verify–recycle system can reduce fraud and return value on your salvage.